Terms and conditions of use

TERMS OF USE

  1. Transportation terms ex works at our premises.
  2. Delivery of the goods to the transport agency is considered delivery to the buyer.
  3. If at the time of receipt there are defective products in the package, you must inform us within 10 days in order to replace them.
  4. Returns are accepted only after agreement.

SALE

The products on sale at our online store, are available until stock runs out. 

PAYMENT METHODS 

Cash on delivery By courier or carrier. 

With credit card (Visa and Mastercard). 

With prepaid cards, as long as they bear the mark and act as Visa or Mastercard.

SHIPMENT METHOD 

Once you have completed your order, the products are shipped immediately, as long as the product is available. The products are transported with the ACS partner courier company as well as with any courier company of your choice and shipping or with a carrier of your choice. The products are transported with the responsibility and charge of the customer. In case the product you selected is not immediately available, the company will contact you with the details you left when registering / ordering. 

TIME OF DELIVERY 

Once you have completed your order, the delivery times for your product are as follows: 

  1. A) if the place of delivery is in the city of Thessaloniki, within 2 * working days at the latest. 
  1. B) if the place of delivery is in the city of Athens and the rest of the Prefecture of Attica within 3 * working days at the latest. 
  1. C) if the place of delivery is in the rest of mainland and island Greece within 5 * working days at the latest. 

* excluding the above days, holidays and weekends.

COST 

Shipping costs with courier company ACS within Greece are as follows: 

For each parcel up to 2 kgr the shipping cost is 2.20 €. From 2-5 kg plus 1 € for each extra kilo. From 6-12kg € 6.59 for land destinations. In case of payment the charge is plus 3,50 €. (excluding 23% VAT). 

The foregoing applies to packages subject to the simple category of volumetry. Those in the bulk category are charged another bundle. 

Shipping costs vary depending on area and volume. 

DELIVERY DATES 

From Monday to Friday from 09:00 to 17:00 

On Saturday, the delivery is offered with extra charge, about twice the cost of the simple shipment. 

The company is responsible for the time of delivery of the goods to the courier company, but not for the time of final delivery of the goods to the consumer, which is the sole responsibility of the latter. 

Cancellation of an order 

Cancellation of the order can be done in the following cases:

If the order has been completed but the product has not yet been shipped, you can email [email protected] and we will cancel your order.